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Frequently Asked Questions

Returns policy

Please report any non-compliance claim within 24 hours of order receipt (including photos as proves). Once accepted, the return of the item must be made within 7 calendar days following our approval. The product must be returned in good condition and in its original packaging. Upon receipt of the product in our warehouse, and after inspection, Cover Company will refund the amount of the returned product, within a maximum period of 30 days.

Help and Contact
TOP Quality Car Covers is committed to responding to all inquiries and dealing with claims in a timely manner. Please refer to the "Contact" section to get in touch with our Customer Service (form format). You can also email us directly at: CustomerService@QualityCarCovers.co.uk

Secure payments
TOP Quality Car Covers only uses secure and encrypted payments and transmissions among the best of today's technology. We do not store any information regarding your payment on our server. You can pay by: Paypal, Bank Transfer or Credit Cards.

Privacy and confidentiality
TOP Quality Car Covers is committed to respecting the privacy of your personal data and to treating them in accordance with the Data Protection Act of January 6th 1978.

Payment
We offer 3 secure payment methods:
Credit Cards: Mastercard or Visa
Bank transfer
PayPal - please use the following email address: CustomerService@QualityCarCovers.co.uk

Upon payment confirmation, we recommend that you keep a copy of your transaction summary.

Delivery
Your order will be delivered according to the delivery time specified in the order. You will be notified by email of any changes in schedule. Your order will be shipped from our workshop in Spain via SEUR (leading Spanish express freight). SEUR works with specialized international carriers such as TNT, Fedex, DHL etc. We guarantee fast delivery of all your items. For deliveries in any other country/continent, please contact us by email at CustomerService@QualityCarCovers.co.uk to get a quote.

Delivery Address / Billing
It is possible to select a delivery address different from the billing address (eg in the case of a gift). To do so, simply indicate it at the end of the buying process when you are asked to indicate those addresses.

UK and International Websites
- UK: www.qualitycarcovers.co.uk
- US and International (choice of currencies): www.cover-company.com